Returns & Refunds
Please contact us if you need to return an order. This page sets out the condition we require for a change-of-mind return, what to do if something is wrong, and how we handle refunds.
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The return essentials
Within 30 days
Let us know within 30 days of delivery that you would like to return an item.
Still unopened
Fragrances must be unused, unsprayed and in the condition supplied for our 30-day offer.
£3.99 return label
We provide a prepaid return label for £3.99.
Change-of-mind returns
Contact us within 30 days of receiving your order if you no longer want an item. To qualify for our additional return offer, a fragrance must be in the condition we sent it: unopened, unused, untested and unsprayed.
Please return the bottle, cap, product box and every supplied insert, sleeve or accessory. Any manufacturer seal or cellophane must remain intact where it was originally supplied. We inspect each item on arrival; opened, resealed, damaged or incomplete products cannot be accepted under this offer.
Packaging differs by brand and batch. Some genuine fragrances arrive without cellophane or a seal. We assess the condition in which we supplied your particular item. Opening the outer delivery parcel to check its contents is fine.
Once opened, the 30-day return offer no longer applies
We cannot accept an opened, sprayed or tested fragrance for a change-of-mind return under our additional 30-day policy. Opening the product box or using the atomiser takes it out of the condition required for this offer. One test spray counts as use.
We do not make exceptions because you dislike the scent, find it too strong or too weak, or expected different projection or longevity. Fragrances can wear differently on different people; personal preference or performance expectations alone do not establish a fault.
If you believe there is a genuine fault, leak, damage or product description error, email info@alamira.co.uk. We review these issues separately, including where the fragrance has been opened.
Free gifts with an order
Some orders qualify for an advertised free gift or other promotional item because they contain a particular fragrance or meet a stated spend or offer condition.
If a return changes your eligibility
If returning an item means the remaining order no longer qualifies, please include the promotional gift with your return, unopened and in its original condition. If the gift has been opened or is missing, tell us before posting anything. For our additional 30-day offer, we may ask you to return it or discuss a fair adjustment under the stated terms of that promotion. We will explain the outcome before completing the return.
If your remaining order still qualifies
You can keep the promotional gift. You can also keep an unexpected complimentary sample or gift that we added without a stated purchase condition; there is no charge for it.
How to send something back
Let us know. Email info@alamira.co.uk with your order number, the email address used at checkout and the item you wish to return. Tell us if there is a problem with the item; photos can help if you have them.
Get the return instructions. For a change-of-mind return, we provide a prepaid £3.99 return label and tell you how to send the parcel back. If the item is faulty or incorrectly supplied, we will explain the appropriate return arrangements.
Pack it carefully. Include anything supplied with the product and any promotional gift that needs to be returned. Keep proof of postage and send the item within 14 days of telling us you wish to return it. We will email you after inspection.
60 Reynell Road
Manchester M13 0PT
United Kingdom
Missing, damaged or faulty items
Contact us as soon as you notice a missing item, a damaged parcel, a leak or the wrong product. Send your order number and a short description, with photos of the item, delivery label and packaging if available. Keep the packaging while we look into it.
If tracking says delivered and you cannot find the parcel, let us know. We will review the dispatch and delivery details with the courier. You do not need to make a claim with our courier yourself.
Do not post leaking perfume or broken glass until we have advised you on safe handling. We cover the appropriate return costs where a product is faulty, damaged or supplied incorrectly, and we will provide the remedy required by your consumer rights.
Costs & refunds
Return postage
For a change of mind, our prepaid return label costs £3.99. We deduct this from your refund if you use the label. We cover the appropriate return costs where a product is faulty, damaged or incorrectly supplied.
Refunds
We inspect returns and confirm the outcome by email. An eligible return under our additional 30-day offer is refunded to your original payment method within 14 days of reaching us; your payment provider may take longer to display it. If a return does not meet the conditions of that offer, we will explain why. If you want a declined item sent back, we will quote the actual delivery charge first.
For a whole-order legal cancellation, we also refund the basic original delivery charge you paid, but not any extra paid for a delivery upgrade. We do not retrospectively charge for an order that originally qualified for free delivery. We refund within 14 days of receiving the goods back or your evidence of posting, whichever comes first.
Exchanges
For a change of mind, request a return for an eligible unopened product and place a new order. If an item is faulty or incorrectly supplied, contact us to discuss a replacement or another appropriate remedy.
Incorrect delivery address
Please check your address at checkout and contact us as soon as possible if you notice a mistake. If a parcel returns to us because the address you provided was incomplete or incorrect, we can send it again to a confirmed address for £3.99, even if the first delivery was free. We will confirm the address and arrange payment before redispatch.
If you prefer to cancel, we handle the refund under your applicable return or cancellation rights. We do not charge for a redelivery that does not take place or a return label you did not use. If we or our courier caused the problem, we put it right at our cost.
Need help with an order? Email info@alamira.co.uk with your order number. For delivery information, see our Shipping & Delivery.