Shipping & Delivery

When delivery is complimentary

Standard delivery is complimentary on qualifying orders.

UK orders of £40 or more qualify for complimentary standard delivery. Selected products may also qualify for complimentary delivery when the basket is below £40. For other orders, standard delivery costs £3.99.

The delivery charge applicable to your basket is shown at checkout before you pay.

Processing & dispatch

A quick guide to when your order begins its journey.

We usually dispatch Monday to Friday, excluding UK bank holidays. Orders placed Monday to Thursday are generally dispatched within one working day. Orders placed from Friday to Sunday are usually prepared on Sunday for dispatch on Monday, or the next working day when Monday is a bank holiday.

Sunday preparation is separate from courier handover, which normally takes place on Monday. If we need to check payment, stock or an incomplete delivery address, dispatch may take longer. We will contact you if action is needed.

Tracking & delivery confirmation

Your dispatch email includes the courier and tracking reference for your parcel.

Royal Mail Tracked 48 provides updates during the journey, and a signature may be required on delivery. For parcels sent with another courier, use the details in your dispatch email to follow delivery. Your tracking reference may take time to update after we prepare an order, particularly for parcels prepared on Sunday for Monday handover.

If a delivery attempt is missed, check your courier's notification for collection or redelivery instructions. If your parcel has not arrived within the estimated window, email info@alamira.co.uk with your order number and delivery postcode. We will check it with the courier.

Checking your delivery address

A complete address helps us get your order to the right place.

Please check the building name or number, street and postcode before placing your order. If you are unsure how your address is recorded, you can use Royal Mail's Postcode Finder. Use an email address you check, as we may need to confirm delivery details before dispatch.

If you spot a mistake after ordering, contact us as soon as possible. We will try to correct it before dispatch. Once a parcel has left us, a change of address may no longer be possible.

If a parcel is returned to us

If an order comes back because the address supplied at checkout was incorrect or incomplete, we can send it again once the parcel has returned and you have confirmed the correct address. Redelivery costs £3.99, including when the first delivery was complimentary; we will confirm the address and arrange payment before redispatch. If the address or delivery error was ours or the courier's, we will put it right at our cost.

If a parcel is returned because it was not collected or delivery was refused, we will contact you once it arrives back with us to discuss the next step.

Missing, damaged or incomplete orders

Tell us what has happened so we can investigate.

If tracking says delivered but you cannot find the parcel, check any safe place, building reception, neighbours or household members who may have accepted it, then contact us with your order number and postcode. We will review the delivery details with the courier. You do not need to make a courier claim yourself.

For a lost Royal Mail parcel, or a parcel marked delivered that you have not received, we will ask you to complete and sign a Denial of Receipt (DOR) form so we can submit the claim. We will send you the appropriate form and explain how to return it; please let us know if the parcel subsequently arrives. We will review the delivery evidence and keep you informed of the next steps.

If the parcel arrives damaged, leaking, incomplete or contains the wrong product, please tell us as soon as you notice. Keep the outer packaging and delivery label and send clear photos if you can. Do not post leaking perfume or broken glass until we advise you on safe handling.

We will investigate and explain the next step. You can also see our Returns & Refunds page for information about faulty or incorrectly supplied items.